Calling Features

To order a new calling feature(s), contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 or click here to get it immediately through our Online Bill Paying website! Once you log into your account, click on “My Services” on the left-hand side for features that are available to you.

Get special DISCOUNTS on Calling Features by ordering one of our four packages. Want more Information? Click Here
Click on the feature below for Calling Feature Instructions

Pioneer Telephone offers the following calling features that enrich your existing phone line.


Call Forwarding Icon

Call Forwarding
Send calls to another local phone number, voicemail, or long distance phone number.
  • CALL FORWARDING - ALL

    Redirects calls to another phone number or VoiceMail system

        To activate, dial: *72 and dial the number you wish your calls to be forwarded to. Listen for 3 confirmation beeps and hang up.
        To cancel, dial: *73, listen for a dial tone or 3 confirmation beeps and hang up.
    Notes:
    a. Calls forwarded to long distance telephone numbers will be charged to you. You must have a long distance carrier.
    b. A short ring is provided as a reminder that Call Forwarding is activated.
    c. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
  • CALL FORWARDING - BUSY

    Sends incoming calls to another number or VoiceMail when your line is busy.

        To activate, dial: *90. Dial the number you wish your calls to be forwarded to. Listen for 3 confirmation beeps and hang up.
        To cancel, dial: *91, listen for a dial tone or 3 confirmation beeps and hang up.
    Notes:
    a. Calls forwarded to long distance telephone numbers will be charged to you. You must have a long distance carrier.
    b. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
  • CALL FORWARDING - RING COUNT

    Forward your calls to another number or VoiceMail after 4 rings.

        To activate, dial: *92. Dial the number you wish your calls to be forwarded to. Listen for 3 confirmation beeps and hang up.
        To cancel, dial: *93, listen for a dial tone or 3 confirmation beeps and hang up.
    Notes:
    a. Calls forwarded to long distance telephone numbers will be charged to you. You must have a long distance carrier.
    b. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
    c. The default number of rings is 4, however, this can be changed by contacting your Pioneer.
  • REMOTE CALL FORWARDING

    Activate and deactivate Call Forwarding from another location.

        To activate
        Step 1: Dial the remote activation access number (541 + your prefix + 1230, i.e. 541-929-1230).
        Step 2: When prompted, enter your telephone number.
        Step 3: Enter personal identification number when prompted (see note a. below).
        Step 4: You will be prompted to enter a Feature Code. Enter *72 to forward ALL calls to another number. Confirm your selection when prompted.
        Step 5: Dial the number you wish your calls to be forwarded to. Listen to the prompts to activate the Call Forwarding Service.
        To cancel
        Step 1: Dial the remote activation access number (541 + your prefix + 1230, i.e. 541-929-1230).
        Step 2: When prompted, enter your telephone number.
        Step 3: When prompted to enter a Feature Code, enter *73 to deactivate Call Forwarding. Listen to the prompt to confirm deactivation.
    Notes:
    a. Prior to using Remote Activation for the first time, you must call Pioneer Telephone and choose a Personal Identification Number to use when activating this service. Your default PIN is the last 4-digits of your telephone number.
    b. Calls forwarded to long distance telephone numbers will be charged to you.
  • SELECTIVE CALL FORWARDING

    Callers on your list are forwarded to another number.

        To create your Select Call Forwarding list
        Step 1: Lift the receiver and dial: *63.
        Step 2: Listen to the voice instructions. This will guide you through steps to turn Selective Call Forwarding on or off and/or make changes to your list.
        Step 3: Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded.
    Notes:
    a. Maximum number of phone numbers on your Selective Call Forwarding list is 6.
  • MARKET EXPANSION

    Have a Pioneer Telephone prefix and forward incoming calls to another number. Contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 for pricing.

    Notes: If the telephone number you are forwarding to is long distance, long distance charges will apply.


Call Identification Icon

Call Identification & Call Waiting
Find out who is calling you and call them back.
  • CALL TRACE

    Trace unwanted calls such as obscene, threatening or harassing calls. You may be charged $1.00 each time this feature is used. This information can only be given to the police for follow up.

        To activate
        Step 1: Dial: *57, listen for the announcement. (If using a rotary phone, dial 1157)
        Step 2: Record the date and time you activated the Call Trace. This will be used to obtain the Call Trace information.
        Step 3: Please call Pioneer as soon as possible when you’ve activated Call Trace, as a signed authorization form will be necessary.
        Step 4: Call your local police department to file a report. The police department must contact Pioneer in writing with the case #, date & time of the call(s) and request for the trace.
    Notes:
    a. It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
    b. If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.
    c. Traced numbers will only be released to the police.
    d. Not all calls can be traced to their origin.
  • CALLER ID

    Included with Caller ID: Calling name & number delivery, Anonymous Call Rejection and a Caller ID unit

        Once your Caller ID service is activated, just follow the instructions that are included with your display unit to install and operate.
        Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Caller ID service.
  • CALL WAITING

    Informs you if someone is trying to call while you’re on another call.

        To use,
        Step 1: To END an existing call and answer a waiting call, hang up, then allow the telephone to ring and answer it.
        Step 2: To HOLD an existing call and answer a waiting call depress receiver button or flash key.
        Step 3: To ALTERNATE between calls, depress receiver button or flash key.
        Step 4: To DISCONNECT calls, hang up.
        To cancel
        Step 1: Dial: *70. Listen for three beeps and a steady dial tone.
        Step 2: Dial desired telephone number.
        To cancel Call Waiting during a call,(Three-Way Calling feature is required)
        Step 1: Depress receiver button or flash key, then listen for three beeps and a steady dial tone.
        Step 2: Lift the receiver and dial: *70. Listen for three beeps.
        Step 3: Wait for automatic reconnection to existing call.
    Notes:
    a. When Cancel Call Waiting is activated, callers will hear a busy signal.
    b. Cancel Call Waiting works on a per call basis.
  • CALL WAITING FOR CALLER ID

    See who’s calling while you’re on another call.

    Notes:
    a. Caller ID may not work on all calls or from all areas.
    b. To have Call Waiting for Caller ID, you must subscribe to both Call Waiting and Caller ID for this feature to work.
  • LAST CALL RETURN

    Automatically dials back the last incoming call.

        To use Last Call Return,
        Step 1: Dial: *69.
        Step 2: Listen for an announcement that will tell you the number of the party who last called or notify you that it is a private caller.
        If you wish to return the call and the announcement gave you the caller’s number,
        Step 1: Press 1.
        Step 2: Listen for ringing.
        Step 3: Wait for answer.
        If you do not wish to return the call, hang up.
        If the line is busy,
        Step 1: Listen for an announcement telling you the number is busy.
        Step 2: Hang up.
        Step 3: You will hear a short-short-long ring when the line is free.
        Step 4: Your call will automatically be made when you lift the handset.
        To cancel Last Call Return,
        Step 1: Dial: *89.
        Step 2: Listen for tone or announcement.
    Notes:
    a. There is no time limit for returning the last incoming missed call.
    b. The number you are trying to reach must be in an area served by Last Call Return or you will hear a recording advising you that the call can not be made.
    c. After a call during which you heard a Call Waiting tone, you can use Last Call Return to return a call to the party that was calling you.


Call Blocking Icon

Call Blocking & Rejection
Control who calls you and who sees your information.
  • ANONYMOUS CALL REJECTION

    If you have Caller ID, Anonymous Call Rejection allows you to reject calls from people who have blocked their name and number from appearing on Caller ID. This feature comes with Caller ID.

        To activate, dial *77.
        To cancel, lift the receiver and dial: *87.
    Notes: You must be subscribed to Caller ID for Anonymous Call Rejection.
  • CALL REJECTION

    Rejects calls from a list of phone numbers from which you do not wish to receive calls.

        To activate, dial *77. The blocked caller will be informed that they can unblock their call by hanging up, picking up the receiver, dialing: *82 and redialing the telephone number.
        To cancel, dial: *87
    Notes:
    a. Maximum number of phone numbers on your Call Rejection list is 16.
  • LINE BLOCKING

    Block your name and number from appearing on Caller ID for ALL calls you make. No Charge.

        To activate
        Step 1:Contact Pioneer Telephone. Once ordered, Line Blocking is always on until you cancel it.
        To cancel
        Step 1: Dial: *82.
        Step 1: Dial the number you wish to call.
        Step 1: Line Blocking is automatically restored when you hang up.
        To activate Line Blocking on a per call basis, dial: *67. (This feature is available to all members at no charge)
    Notes:
    a. Calls to 911 and toll free numbers cannot be blocked.
    b. People you’re calling may choose to reject calls from anyone using a line blocking service.
  • PER CALL BLOCKING

    Block your name and number from appearing on Caller ID for just that ONE call.

  • SPECIAL CALL ACCEPTANCE

    Accept calls only from people on your list.

        To use Special Call Acceptance,
        Step 1: Dial: *64.
        Step 2: Listen to the instructions, which will guide you through the steps of how to turn Special Call Acceptance on or off and/or make changes to your Special Call Acceptance list.
    Notes:
    Maximum number of phone numbers on your Special Call Acceptance list is 12.


Voicemail Icon

Voicemail
Record your personal message and access your messages.
  • INITIAL SET UP

    The first time you log in to your mailbox from the telephone number that has the VoiceMail Feature, you will receive a self-guided tutorial that will help you through the set up process. Here you will change your PIN, record your greeting and your name. The greeting and recorded name are played each time a caller accesses your mailbox to leave a message. You can also end the setup process at any point by ending the call. If you do so, you are asked to complete the remaining setup steps the next time you enter your mailbox.

        Initial set up MUST BE DONE FROM telephone THAT HAS VOICEMAIL FEATURE.
        Step 1: Dial the VoiceMail access number: 541-(Your Prefix)-1222 or dial *95.
        Step 2: Follow the self guided VoiceMail system to set up your VoiceMail.

    After you set up your VoiceMail, you can access your mailbox from anywhere!

    If you do not have a telephone line with your VoiceMail box, you will need to set up your VoiceMail manually. Your mailbox has been given a temporary PIN#. We recommend you change this immediately. If you do not know what your temporary PIN # is, please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135.

    Click here for instructions.

  • ACCESSING THE VOICEMAIL SYSTEM
        From your own phone,
        Step 1: Dial the VoiceMail access number: 541-(Your Prefix)-1222 or dial *95.
        Step 2: Enter your VoiceMail PIN Plus #.
        From another phone,
        Step 1: Dial the VoiceMail access number 541-(Your Prefix)-1222 Plus *.
        Step 2: Enter your telephone number Plus #.
        Step 3: When prompted, enter your VoiceMail PIN Plus #.
  • VOICEMAIL MAIN MENU

    Add a third party to an existing phone conversation.

        To Get your messages Press (1)
        To Send a message Press (2)
        To Work with your greetings Press (3)
        To Change your settings Press (4)
        To Work with reminder messages Press (5)
        To Get deleted messages Press (6)
        To Log in as a different subscriber Press (7)
  • HELPFUL HINTS

    The Helpful Hints menu tells you about many of the features of VoiceMail, and the keys you can use to move around within it. The menu is broken up into a number of sections. Click here to download Helpful Hint guide.

        You can move around the Helpful Hints menu in the following way,
        Enter the Helpful Hints menu by pressing 0 from the Main menu or while retrieving your messages.
        To step forward one hint, press #.
        To return to the first hint, press 1.
        To return to the Mailbox Settings menu, press *.
        You can Press the following common keys at any point, in any menu.
        Press (8) to pause activity for 30 seconds Press any key to continue.
        Pressing (*) repeatedly to work you way back through the menus until you reach the main menu.
        Press (#) when recording will indicate the end of the input; otherwise it is used to move forward in a list of options.
        Press (0) at any time to get help. You can Press any of the following options while listening to your messages.
        Press and hold (6) to increase the volume of the message.
        Press (7) to slow the playback of the message.
        Press (8) to pause playback of the message for up to 20 seconds.
        Press (9) to speed up the playback of the message.
        Press (77) to skip back 5 seconds.
        Press (99) to skip forward 5 seconds.

    For a more detailed user guide, click here.



Call Services Icon

Other Call Services
Choose different ringtones and adjust service options to fulfill your needs.
  • DISTINCTIVE RINGING

    Telephone will ring with a special ring tone so you’ll know which number is calling.

        To activate
        Step 1: Dial: *61.
        Step 2: Listen to the voice instructions. This will guide you through steps to turn Distinctive Ringing on or off and/or make changes to your Distinctive Ringing list.
  • PERSONAL RINGING

    Have up to two telephone numbers with unique rings.

    Notes: If you use Call Forwarding on your main number, all calls made to your main and second telephone number (Personal Ringing number) will be forwarded to the telephone number you designated.
  • SPEED DIALING

    Dial selected numbers quickly. .

        To Program Speed Dial 8,
        Step 1: Lift the receiver and dial: *74
        Step 2: Listen for a steady dial tone.
        Step 3: Enter Speed Dialing code 2-9.
        Step 4: Enter desired telephone number, Press #. Then listen for three beeps.
        Step 5: Hang up.
        To Program Speed Dial 30,
        Step 1: Lift the receiver and dial: *75
        Step 2: Listen for a steady dial tone.
        Step 3: Enter Speed Dialing code 20-49.
        Step 4: Enter desired telephone number, Press #. Then listen for three beeps.
        Step 5: Hang up.
        To use,
        Step 1: Dial desired Speed Dialing code (2-9 or 20-49).
        Step 2: Then Press #.
        To change, Repeat first five steps.
      Notes: Speed Dial 8 and Speed Dial 30 are two separate calling features. Speed Dial 8 creates a list of up to 8 numbers. Speed Dial 30 creates a list of up to 30 numbers.
  • TOLL CONTROL

    Toll Control with PIN (Personal Identification Number) provides the ability to completely inhibit the dialing party from making a long distance call until they enter the correct PIN. Local calls, 911 and 611 (accesses Pioneer Telephone) calls can still be made without the use of the PIN.

        To use Toll Control with PIN
        Step 1: Dial: *13
        Step 2: Listen for three beeps or dial tone.
        Step 3: Enter PIN.
        Step 4: Listen for three beeps or dial tone.
        Step 5: Dial long distance call.
      Notes:
      We also offer Toll Control 1-800 and Full Toll Denial. Please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 for more information.
  • VACATION SERVICES

    Reduce your monthly phone service rate when you’re away from home for an extended period of time.

  • THREE-WAY CALLING

    Add a third party to an existing phone conversation.

        To add a third person to your call,
        Step 1: While on current call, press and release your receiver button or flash key (Current call is placed on hold.)
        Step 2: Listen for three beeps and a steady dial tone.
        Step 3: Dial the number of the second person you want to add. After that person answers, press and release receiver button or flash key and all three of you will be connected.
        Step 4: If busy or no answer, depress receiver button or flash key twice, to reconnect first call.
        To disconnect parties,
        Step 1: Either party may hang up to leave the conversation. You will still be connected to the other person.
        Step 2: Remove the third person anytime by pressing the receiver button or flash key twice.
        Step 3: To disconnect the entire three-way call, hang up. Everyone will automatically be disconnected.
    Notes:
    a. You may privately converse with the third party as long as you wish before using the receiver button or flash key to establish the three-way call.
    b. To avoid placing a three-way call accidentally, hang up your phone for at least three seconds between every call.
  • CALL TRANSFER

    To use Call Transfer

        Step 1: While on an established call, depress the receiver button or flash key to place call on hold.
        Step 2: Listen for three beeps and a steady dial tone.
        Step 3: Dial the number that you wish to conference or transfer first call to.
        Step 4: After third party answers, depress receiver button or flash key to conference all calls together, or hang up to transfer call.
        Step 5: If third party is busy or no answer, depress receiver button or flash key to reconnect to the first call.
      NOTES:
      a. To have Call Transfer, you must subscribe to Three-Way Calling.
      b. Long distance charges may apply.
  • CONTINUOUS REDIAL

    Automatically redials the last number dialed.

        To activate,
        Step 1: After receiving a busy signal, hang up.
        Step 2: Dial: *66
        If the number you are calling is still busy,
        Step 1: Listen for announcement telling you the number is busy.
        Step 2: Hang up.
        Step 3: When the line is free, you will hear a short-short-long ring.
        Step 4: Your call will automatically be made when you lift the handset. (automatically redials busy number up to 30 minutes)
        To cancel, Dial: *86 and listen for tone or announcement confirming cancellation.
    Notes:
    a. While activated, you may still make and receive other calls.
    b. Call back attempts to a busy number will continue for 30 minutes. After 30 minutes your request will be cancelled.
    c. You can use Continuous Redial for more than one busy number at a time, however, you will not be able to tell from which number the call back is being made.
    d. If the number you are trying to reach is outside the area served by Continuous Redial, you will hear a recording advising you that the call cannot be made.