The following programs are funded by a surcharge applied to the monthly bill of each retail subscriber who has telecommunications services with access to the OTRS.

Oregon Telephone Assistance Programs & Lifeline

Oregon Telephone Assistance
Oregonians who receive one of the following qualifying benefits may receive up to a $12.75 reduction in their monthly bill for local residential telephone service.

ELIGIBILITY: According to the Public Utility Commission of Oregon, eligibility is determined by participation in one of the following programs:

  • Food Stamps / Supplemental Nutrition Assistance Program (SNAP)
  • Temporary Assistance to Needy Families (TANF)
  • Supplemental Security Income (SSI)
  • National School Lunch Program; Free Lunch Program Only (NSLP)
  • Certain State Medical Programs or Certain Medicaid Programs at or below 135% of the Federal Poverty Level

Lifeline Discount Program 
Lifeline is a federal assistance program that offers telephone discounts to qualified low-income customers.

If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Pioneer monthly bill.

Only one Lifeline discount is allowed per household.  A household is not permitted to receive Lifeline benefits from multiple providers.

Lifeline subscribers receive the same residential service as a regular subscriber, but at a reduced monthly recurring rate. Thus, lifeline subscribers have an unlimited number of local calling minutes. As for toll, lifeline subscribers, similar to every Pioneer Telephone Cooperative subscriber, are free to choose their own toll usage plans through long distance providers that serve Pioneer Telephone Cooperative.

Click here for an application


Telecommunication Devices Access Program (TDAP)

Loans specialized telephone equipment at no cost and with no income restrictions to eligible Oregonians who are deaf, hearing, vision, speech, and mobility impaired.

The Oregon Telecommunications Relay Service (OTRS)

Customers who have TTY (text telephone for the deaf, hearing, or speech impaired) may dial 7-1-1 to reach a relay operator. The relay operator types the conversation to the TTY user. Voice, or standard, users may also use OTRS to contact their deaf, hard of hearing, or speech disabled family or friends.

How To Apply
To apply for equipment, to obtain an application for OTAP and/or Link-Up America, or for more information about the Residential Service Protection Fund (RSPF) Programs, please contact the RSPF staff TOLL FREE at 1-800-848-4442 or (503) 373-7171 in Salem; TTY users can call 1-800-648-3458; or write to:Public Utility Commission of Oregon
Residential Service Protection Fund (RSPF) Programs
PO Box 2148
Salem OR 97308-2148

Information taken from the Oregon Public Utility Board’s website: