Instructions

The following are helpful instructions for paying your Pioneer bill using our online system. If you have any additional questions or problems, please contact a customer service representative.

  • Setting Up Account For the First Time
    1. Go to the My Account webpage
    2. Click on the link on the left hand side that says, “Click here to Register.”

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  • Make a one time payment

    Making Payment with a Credit/Debit Card Already on File

    If you chose to make payment with a credit/debit card already on file, click “Make Payment”on the main Account Summary page.

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    Next Screen

    For security purpose, this is an additional login when making a payment transaction

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    Next Screen

    If you have more than one card listed here, choose which card you’d like to pay with and click on “Make Payment.”

    make_payment2

    Next Screen

    Fill in the amount to pay and Click on “Make Payment.”

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    Next Screen

    This is the screen you will see when your transaction is complete. A Transaction ID will be listed for your reference. Be sure to click “LOGOUT.”

    Payment_transactiondetail

  • Schedule a Recurring Payment

    If you’d like to have your Pioneer bill automatically deducted, the transaction to deduct your monthly payment from the assigned credit card/checking account will usually take place shortly after the 15th of each month.

    Recurring payment using a CHECKING Account

    Using the image to the right, fill in all information using a Check or Deposit slip from the financial institution you’d like your payment to come from.

    recurring_payment_bankaccount

    Recurring payment using a CREDIT/DEBIT card
    Login into the additional security screen to set up recurring payment

    recurring_cc_1

    Next Screen

    If you already have a credit/debit card on file and want to use it for the recurring payment, click on the pencil on the left had side.

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    Next Screen

    Add your credit card/bank card information. On the left, put a check box by recurring. f you want the recurring to end at a specific date, put a check in the box on the End Date line and put in a date for the recurring to end. If you want it to have no end date, leave it unchecked. Click “Add Card”

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    Next Screen

    Here you will see a check by the card you set up to use for your recurring payment. At the top right, be sure to “LOGOUT”

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  • Paying by Credit/Bank Card Already on File

    If you chose to make payment with a credit/debit card already on file, click “Make Payment”on the main Account Summary page.

    payment_click

    Next Screen

    For security purpose, this is an additional login when making a payment

    make_payment1

    Next Screen

    If you have more than one card listed here, choose which card you’d like to pay with and click on “Make Payment”

    make_payment2

    Next Screen

    Fill in the amount to pay and Click on “Make Payment”.

    make_payment3

    Next Screen

    This is the screen you will see when your transaction is complete. A Transaction ID will be listed for your reference. Be sure to click “LOGOUT”

    Payment_transactiondetail

  • View or Print Your Bill

    Here you can view your current statement or years back. If you’d like to download a particular statement, choose the month you’d like to download, then click Download/Print. A PDF file will be downloaded. You will need Acrobate Reader to view the statement. If you do not have Acrobat Reader, a link is provided on the View/Print Your Bill page.

    view_printbill

  • Look at Call Details

    To view Call Details, you may either view on screen or download a particular month. Click on the Statement Date drop down menu to choose the month you’d like to view. Then either click on Download Summary to download call details to your computer or click on the phone number in the table to view the details on screen.

    calldetails

  • Payment History

    You can choose to download Payment History by clicking on the Download which is circled on the left. The file will download as a CVS, which can be opened in a program such as Microsoft Explorer.

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  • Add Calling Features

    The features listed on the screen are features you already subscribe to. Click on Add Features at the bottom to see additional features available to you. In most cases, the calling feature will be available within a few minutes. If a calling feature is NOT listed, it means you may already subscribe to the feature.

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    At this time, you can only ADD calling features. If you want to REMOVE a calling feature(s), you’ll need to contact a Customer Service Representative.

  • Editing Account Information

    Here you can change your email, password, etc.

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  • Paperless Billing

    If you would like to STOP receiving a paper bill and only receive email notification when your bill is available to view online, log into your Pioneer account and you’ll immediately be taken to “My Account”. At the bottom, Receiving Paper Bill, click on CHANGE.

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