Pioneer Connect supports your right to the websites, applications, and services you choose

“The FCC is focused on ensuring that every American has access to open and robust high-speed Internet service.” This is why Pioneer has established a state-of-the-art, broadband network affording Internet providers like PEAK Internet the ability to provide Internet connectivity to our members. The FCC further states that “the open Internet uses free, publicly available standards that anyone can access and build to and treats all traffic that flows across the network in roughly the same way. The principle of the open Internet is sometimes referred to as “net neutrality.” Under this principle, consumers can make their own choices about what applications and services to use and are free to decide what lawful content they want to access, create, or share with others. This openness promotes competition and enables investment and innovation.

It is important to note that Pioneer Connect is not an Internet Service provider, and we do not sell broadband service to individuals, but rather to Internet Service Providers like PEAK Internet. However, we do support the Open Internet principles that the FCC is promoting. Pioneer does manage a broadband network of connectivity but does not provide internet access; currently only PEAK Internet is connected to Pioneer as an Internet provider. We do not impede or restrict any applications or access to content that a member may use, unless there is a reasonable belief that a member application is causing harm to our network.

We do have a promotional and billing arrangement with PEAK Internet and would therefore like to refer you to PEAK Internet to review their Open Internet Policy.

Pioneer may add, delete, or modify certain practices, performance characteristics, terms and conditions from time to time at our discretion. Pioneer will provide as much advance notice as practicable of such changes. Pioneer Connect will normally endeavor to furnish written notice of rate changes on this website thirty (30) days before changes become effective but reserves the right to use a shorter notice period when regulatory, operational, technical or other circumstances warrant.


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