The following information is intended to serve as a guide to pin-point any trouble you may be experiencing in your Internet service. Please check the following information before calling Pioneer Telephone Repair Department.


There are a few simple things you can do to determine if your modem is working properly. First check another website or two so you can ensure it is not the website itself that is experiencing problems. Also, try using another program that accesses the Internet, such as your email program. If your Internet Service is not working, try the following to restore service:

Modem Powercycle Instructions

  1. Unplug the power cord(s) from your modem (and your router if you have one)
  2. Wait three minutes
  3. Plug the power cord back in to your modem and wait 2 minutes
  4. If you have a router, plug it back in and wait 1 minute If a powercycle doesn’t work and you do have a router, try plugging your computer directly into the modem with the Ethernet/LAN/CAT5 cord. If you are able to connect, this means your router is the problem. Sometimes, resetting it and running through the installation again can fix it. Otherwise, you will need to contact the manufacturer for assistance.

Modem Lights On

Make a visual inspection to see if your modem is displaying any of its operational lights. If it is not, or only some lights are present, check all your cord connections.

Still Not Working

If your service is still not working, please call PEAK at 541-754-7325 or start a live chat with a PEAK customer service rep.