Internet Health Connection

Today’s consumers have become very sophisticated and extremely reliant on using the Internet.  As a result, we all know that the Internet can be a great resource or a frustrating annoyance. Because of this reliance, we need to understand how to keep our Internet connection healthy to enjoy an optimum experience.

Imagine yourself as a well-trained marathon runner in the middle of a race, and at mile 4 you develop a serious blister.  All of a sudden your ability to go fast has been hampered, it might even grind you to a halt.  While a blister is an obvious problem, what if your running becomes hindered by something less obvious, like something you ate or a virus? The cure may not be so intuitive and you might even need professional help.

Our Internet connections are the same, each connection (or “body part”), is dependent upon the other to work properly.  Like a blister, some Internet troubles are obvious and we can fix them ourselves.  For other non-intuitive problems, similar to our fictitious marathon runner, we may need to seek professional help and that’s where Pioneer comes in.  Let’s first look at some self-help things that you can do to keep your Internet “connection” in good health.

Simple Performance Checks – Check the other devices in your house to see if they are performing as they should. If the other devices are working properly, most likely the problem is with your computer and not the Internet connection.

Are you connecting wirelessly or via an Ethernet cable?  Sometimes the wireless connection just needs to be reestablished. Believe it or not this often gets overlooked, but are the Ethernet and power cables plugged in?  Are all devices turned on properly?

Recycle – Recycling has been great for Oregon and it can also be great for your computer and modem/router. This means turning off and even unplugging all connected devices for a minute or so and then plugging them back in.

Virus Checkup – Your computer can catch a virus too.  There are plenty of virus checking programs available, but whichever one you choose,  use it!  Viruses and malware are among the top reasons for slowing down a computer.

Don’t Feed the Hogs – There are applications, particularly when we use mobile devices, that are very bandwidth intensive and continue to run in the background even when you are not using them.  Having multiple windows open while surfing and streaming video with the “auto” playback setting turned on can also use bandwidth.

Right Internet Plan – We often believe that a less robust Internet plan can do everything that the high-end plan can, maybe just a little slower. Many times however, this couldn’t be further from the truth.  An Internet plan designed to be a bridge between dial-up speed and broadband simply doesn’t have the ability to stream video with good quality or sometimes even at all. Internet plans are typically designed to be a compromise between bandwidth and budget.  A rule of thumb is that the more robust the plan the better the user experience.

Telephone/Internet Provider Issues – Sometimes the issue of a slow connection has nothing to do with your equipment at home.  Our infrastructure can experience issues as well.  As with our runner, sometimes problems are obvious, other times there is nothing to let us know there is an issue, except you, the user.  It is important that if you have done your self-testing with no acceptable results that you give us a call.

Remember, just like our fictitious runner, keeping your Internet connection operating at its best takes both you and your providers.  So let’s continue working together to give you the best Internet experience possible.