Like you—and everyone in our nation and across the world—we are watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation. Now more than ever, ensuring you stay connected is our number one priority.
Please know that all of us at Pioneer Connect are committed to meeting your needs and the needs of our community. Our network is strong, our Internet and phone services are built to be reliable during times like this, and our team is skilled and capable. Despite these challenging times, we’re confident in our ability to serve you.
Pioneer Connect and PEAK Internet extend Keep Americans Connected Pledge
Pioneer has had the privilege to serve you and our communities for over 68 years. As we continue to deliver the broadband and phone you count on, all of us at Pioneer are committed to doing everything we can to support you, our communities, and our employees.
In March, Pioneer Connect and PEAK Internet signed the Federal Communications Commission pledge to Keep Americans Connected. With the initial pledge, we committed to not terminate service or charge any late fees to any residential or small business for 60 days because of the inability to pay your bill due to COVID-19.
Pioneer Connect and PEAK Internet is extending this pledge to June 30. If you are worried about your bill and your inability to pay, please contact our customer service team at 541-929-3135 or 541-563-3135; we’re here to help.
PEAK and Pioneer are committed to helping our staff, customers, neighbors, communities, nonprofits, and business partners in any way that we can. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation.
Stay safe and healthy
Pioneer Connect and PEAK Internet
Our Commitment to you!
At PEAK Internet and Pioneer Connect, we realize that we are enduring an ever-changing crisis. As committed members of our community, our role of keeping our businesses and residential customers connected to the rest of the world is important now more than ever. For that reason, PEAK and Pioneer have signed the Federal Communications Commission pledge to Keep Americans Connected. By signing, PEAK and Pioneer pledge to keep students connected to their studies, customers connected to their workplace while working from home, and all of our customers connected to what matters most to them, no matter how far away. PEAK and Pioneer are committed to serving you with the utmost quality while keeping our staff safe and protected by following and monitoring local, state and federal regulations and the CDC in regards to the COVID-19/Coronavirus pandemic. We are committed to doing everything within our power to address any issues that may arise as quickly as possible while keeping our staff and customers safe.
For the next 60 days PEAK Internet and Pioneer Connect pledge to:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the Coronavirus pandemic
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the Coronavirus pandemic
For the next 90 days PEAK Internet and Pioneer Connect pledge to the extent technically feasible:
- Increase all PEAK/Pioneer broadband packages that are less than 10Mbps to our 10Mbps plan for no additional charge
- For members receiving greater than 10Mbps, we are offering to move you to the next higher speed for the same price you’re currently paying. Simply call into either of our offices to see what options are available.
PEAK Internet and Pioneer Connect have never had data caps and have no plan to impose them.
If you would like to receive more information, or have a specific hardship request, please contact us directly at 541-754-7325 (anytime, day or night) to see if we can tailor a solution for your specific situation.
PEAK and Pioneer are committed to helping our staff, customers, neighbors, communities, nonprofits and business partners in any way that we can.
In the interest of ensuring a safe and healthy work environment, we want to keep you posted on the actions that we are taking to keep you and our employees safe.
- Our lobbies are closed until further notice.
- Payments can be made by mail, office drop-boxes (cash payments are discouraged), secure-pay-by-phone, and our online bill pay system – SmartHub
- We have transitioned to a work-at-home environment.
- Customers can still reach us by phone, chat, and email Monday – Friday from 8:00 a.m. to 4:30 p.m.
- For our technicians and construction employees who work out in the field, we have implemented a strict social distancing policy; both at the office and out in the field.
- If a customer needs a new modem, we are offering “front porch delivery.” If assistance is needed to hook up a modem, a technician will contact you by phone and help you walk through the set-up process.
- For new installs, these will be handled on a case-by-case scenario. We will work directly with you to explore options to get service connected.
- Our network is ready for this. You don’t have to worry about your internet service during this time. Our network is robust, built with redundancies and safeguards in place. We are monitoring the network daily.
How to Reach Us
- Call us at 1-888-929-1014, 24/7
- Email us at email@example.com
- Make a payment using our secure automated Pay-By-Phone system at 888-220-4308
- Log into your SmartHub account for payments and bill amount inquiries
- Drop payments (cash payments are discouraged)or communications into the external box at either our Waldport or Philomath office, 24/7
- Mail payments or communications in through US Mail
Social distancing isn’t the end of socializing
- Facebook Messenger
- Google Hangouts
How to video chat on FaceTime
FaceTime is completely free and as long as the person you’re calling has an Apple device supporting FaceTime — you’re good to go. Instructions on how to use FaceTime can be found here. You can also FaceTime with more than one person. Learn more here
How to video chat on WhatsApp
WhatsApp is another free app available from all popular app stores for all major platforms, including iOS, Android, Windows Phone, and also Mac and PC computers. Here’s a tutorial to help you get WhatsApp set up once you’ve downloaded the app.
How to video chat on Facebook
Facebook also offers video chatting in its platform, for phones and computers alike (you need to have a webcam, though). The social media network even has its own video chat device, Facebook Portal TV, which can host video chats and stream video. To video chat on Facebook, go to Facebook Messenger and start a conversation with the person you want to call. There will be a video camera icon within the message. Click on that to launch the chat.
How to video call on Skype
Skype is a video chat app that’s available both on computers and mobile devices. The app is free, or you can upgrade for paid features. To video chat with loved ones, the free version will suffice. After installing the program on your device, you’ll need to sign up for a free account with your email. As part of this process, you will need to sign up with a Skype ID, or username. You’ll then need to provide that ID to the person(s) you want to call, or ask them for theirs, so you can add one another as contacts and place calls.
How to video chat with Google Hangouts
Like Skype, Google Hangouts is also available via computer or mobile device. You’ll need to get a Google account if you don’t already have one to use the product. On a computer, go to your Gchat window or to hangouts.google.com to access your Hangouts dashboard. From there, you can add and manage contacts and place video calls via the video camera icon. You can also add multiple people to your calls.
Tips for video chatting
- Make sure you have the internet speeds that can handle a smooth, clear connection. Video chatting requires a lot more bandwidth than basic web browsing or emailing.
- Ensure your devices are compatible with the app. Sometimes, you’ll need to upgrade your software or phone to be able to use the latest version of the video chat tools.
- If your computer doesn’t have a built-in camera, make an investment in a good webcam.
- Get as much natural lighting as possible. Avoid sitting directly in front of a bright window. Instead, position yourself so the light is shining on your face. No natural lighting? Find a well-lit room.
- Reduce background noise as much as possible. As tempting as it may be to pass the phone around and get everyone on the call, it’s dizzying for the person on the other end. Find a quiet room where people can take turns if they want to say hello.
Activities for Children
Click here for a list of fun activites do with your children.
Creative ways to use your internet
Behind it all, there’s the internet
Before COVID-19 hit so close to home, the internet generally seemed like a handy tool. Depending on your job or interests, the world wide web might not have been something you gave any thought to. The internet was just there.
Now, as we practice social distancing, that “handy tool” may be becoming a central part of our lives. While it certainly cannot replace good old-fashioned conversations at the neighborhood bakery or hands-on learning in the classroom, it does have the ability to keep us connected in many ways. And let’s face it, generally, we are social beings. The internet provides that outlet.
Looking for creative ways to use internet connection to connect? Click here for some fun activities
Working from Home
MAINTAIN YOUR MENTAL HEALTH
Working from home and social distancing can be hard. Maintaining your mental health is important for creativity, productivity, and your overall well-being. Check out this list of ways to support your mental health during COVID-19. We like the idea of getting out in nature and reaching out to venerable neighbors.
At home, you may be sitting for longer periods that you normally would at work. Get up, take a walk, spend a few minutes with your family. Especially during this uncertain time, maintaining connection and taking time for your emotional health is vital.
Set expectations with your team around your availability and make it clear when and how people can best get ahold of you. Phone calls, text messages, instant messaging, emails, and video conferencing are powerful ways to stay connected with your team during this time.
CHECK IN WITH EACH OTHER
Working from home is not always easy on everyone and your team may be struggling with uncertainty, loneliness, their workload, or more. Now is the time to be a good neighbor—reach out and check in with your team.
GET A GOOD PLAYLIST
Matching your playlist to your task at hand can be a great way to get motivated, stay focused, and conquer your task list. Personally, we recommend Metallica and Mozart:)
GIVE YOURSELF STRUCTURE
It is important to treat a work from home scenario as though you are working from your office. Wake up early, get showered and dressed, and take your usual breaks and lunch break like you would normally. This structure will help you keep your regular rhythm and keep your day from getting away from you.
HAVE A DEDICATED WORKSPACE
Suddenly working from your bed, your kitchen table, or your couch all seems enticing. However, setting up a designated workspace will help you eliminate distractions and stay focused during office hours. There’s nothing worse than working from your kitchen table with a pile of dirty dishes staring at you. Trust us.
10X MORE GERMS THAN A TOILET SEAT
Did you know your cell phone has 10x more germs than a toilet seat? So, while you’re washing your hands consider washing your phone too. Here is a handy article on some ways to go about disinfecting your phone.
Watch TV without breaking the bank
With more people are at home practicing social distancing to help slow the spread of the coronavirus TV viewing has increased.
So how do we stay entertained without breaking the bank with movies on demand?
To help provide some expanded entertainment options during this time, some networks have opened up their channels for all viewers, while others are offering extended free-trail periods.
Click Here to check out the deals.