Like you—and everyone in our nation and across the world—we are watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation. Now more than ever, ensuring you stay connected is our number one priority.
Please know that all of us at Pioneer Connect is committed to meeting your needs and the needs of our community. Our network is strong, our Internet and phone services are built to be reliable during times like this, and our team is skilled and capable. Despite these challenging times, we’re confident in our ability to serve you.
Our Commitment to you!
At PEAK Internet and Pioneer Connect, we realize that we are enduring an ever-changing crisis. As committed members of our community, our role of keeping our businesses and residential customers connected to the rest of the world is important now more than ever. For that reason, PEAK and Pioneer have signed the Federal Communications Commission pledge to Keep Americans Connected. By signing, PEAK and Pioneer pledge to keep students connected to their studies, customers connected to their workplace while working from home, and all of our customers connected to what matters most to them, no matter how far away. PEAK and Pioneer are committed to serving you with the utmost quality while keeping our staff safe and protected by following and monitoring local, state and federal regulations and the CDC in regards to the COVID-19/Coronavirus pandemic. We are committed to doing everything within our power to address any issues that may arise as quickly as possible while keeping our staff and customers safe.
For the next 60 days PEAK Internet and Pioneer Connect pledge to:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the Coronavirus pandemic
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the Coronavirus pandemic
For the next 90 days PEAK Internet and Pioneer Connect pledge to the extent technically feasible:
- Increase all PEAK/Pioneer broadband packages that are less than 10Mbps to our 10Mbps plan for no additional charge
- For members receiving greater than 10Mbps, we are offering to move you to the next higher speed for the same price you’re currently paying. Simply call into either of our offices to see what options are available.
PEAK Internet and Pioneer Connect have never had data caps and have no plan to impose them.
If you would like to receive more information, or have a specific hardship request, please contact us directly at 541-754-7325 (anytime, day or night) to see if we can tailor a solution for your specific situation.
PEAK and Pioneer are committed to helping our staff, customers, neighbors, communities, nonprofits and business partners in any way that we can.
In the interest of ensuring a safe and healthy work environment, we want to keep you posted on the actions that we are taking to keep you and our employees safe.
- Our lobbies are closed until further notice.
- Payments can be made by mail, office drop-boxes (cash payments are discouraged), secure-pay-by-phone, and our online bill pay system – SmartHub
- We have transitioned to a work-at-home environment.
- Customers can still reach us by phone, chat, and email Monday – Friday from 8:00 a.m. to 4:30 p.m.
- For our technicians and construction employees who work out in the field, we have implemented a strict social distancing policy; both at the office and out in the field.
- If a customer needs a new modem, we are offering “front porch delivery.” If assistance is needed to hook up a modem, a technician will contact you by phone and help you walk through the set-up process.
- For new installs, these will be handled on a case-by-case scenario. We will work directly with you to explore options to get service connected.
- Our network is ready for this. You don’t have to worry about your internet service during this time. Our network is robust, built with redundancies and safeguards in place. We are monitoring the network daily.
How to Reach Us
- Call us at 1-888-929-1014, 24/7
- Email us at firstname.lastname@example.org
- Make a payment using our secure automated Pay-By-Phone system at 888-220-4308
- Log into your SmartHub account for payments and bill amount inquiries
- Drop payments (cash payments are discouraged)or communications into the external box at either our Waldport or Philomath office, 24/7
- Mail payments or communications in through US Mail
Activities for Children
Click here for a list of fun activites do with your children.
Creative ways to use your internet
Behind it all, there’s the internet
Before COVID-19 hit so close to home, the internet generally seemed like a handy tool. Depending on your job or interests, the world wide web might not have been something you gave any thought to. The internet was just there.
Now, as we practice social distancing, that “handy tool” may be becoming a central part of our lives. While it certainly cannot replace good old-fashioned conversations at the neighborhood bakery or hands-on learning in the classroom, it does have the ability to keep us connected in many ways. And let’s face it, generally, we are social beings. The internet provides that outlet.
Looking for creative ways to use internet connection to connect? Click here for some fun activities
Working from Home
MAINTAIN YOUR MENTAL HEALTH
Working from home and social distancing can be hard. Maintaining your mental health is important for creativity, productivity, and your overall well-being. Check out this list of ways to support your mental health during COVID-19. We like the idea of getting out in nature and reaching out to venerable neighbors.
Set expectations with your team around your availability and make it clear when and how people can best get ahold of you. Phone calls, text messages, instant messaging, emails, and video conferencing are powerful ways to stay connected with your team during this time.
CHECK IN WITH EACH OTHER
Working from home is not always easy on everyone and your team may be struggling with uncertainty, loneliness, their workload, or more. Now is the time to be a good neighbor—reach out and check in with your team.
GET A GOOD PLAYLIST
Matching your playlist to your task at hand can be a great way to get motivated, stay focused, and conquer your task list. Personally, we recommend Metallica and Mozart:)
GIVE YOURSELF STRUCTURE
It is important to treat a work from home scenario as though you are working from your office. Wake up early, get showered and dressed, and take your usual breaks and lunch break like you would normally. This structure will help you keep your regular rhythm and keep your day from getting away from you.
HAVE A DEDICATED WORKSPACE
Suddenly working from your bed, your kitchen table, or your couch all seems enticing. However, setting up a designated workspace will help you eliminate distractions and stay focused during office hours. There’s nothing worse than working from your kitchen table with a pile of dirty dishes staring at you. Trust us.
10X MORE GERMS THAN A TOILET SEAT
Did you know your cell phone has 10x more germs than a toilet seat? So, while you’re washing your hands consider washing your phone too. Here is a handy article on some ways to go about disinfecting your phone.
Watch TV without breaking the bank
With more people are at home practicing social distancing to help slow the spread of the coronavirus TV viewing has increased.
So how do we stay entertained without breaking the bank with movies on demand?
To help provide some expanded entertainment options during this time, some networks have opened up their channels for all viewers, while others are offering extended free-trail periods.
Click Here to check out the deals.