Employment

Join Our Team

Are you a person who values community, loves to solve problems creatively, and naturally fosters connections with neighbors and friends? You might just be a great fit for the Pioneer team.

To apply for one of the positions below, please email resume and cover letter to hr@pioneerconnect.net

 

Current Openings

Network Engineer

The Network Engineer is responsible for maintaining established designs and install, maintain and support in Pioneer’s IP infrastructure and access networks to enable delivery of Pioneer’s services (i.e. IPTV, VoIP, Internet access).

More specifically, the Network Engineer:

  • Maintains the established designs and support Pioneer’s core network infrastructure and both Pioneer’s IP access networks and shared IP access networks
  • Maintains the established processes and works with wholesale service providers and enterprise customers to develop solutions as required on an Individual Case Basis (ICB)
  • Maintains the established service levels for providing next-level network support to Pioneer’s support work groups.
  • Maintains technical process and network documentation, ensures high network uptime, and assists in product development.
  • Maintains the established processes for research, identify, evaluate, and recommend network hardware purchases, equipment lifecycle management, network security practices, network capacity management, and performance monitoring solutions.
  • Recognizes and identifies potential areas where existing policies and procedures required change, or where new ones need to be developed.
  • Support company culture initiatives.
  • Performs other job duties and responsibilities as required to fulfill job functions or as assigned.

ESSENTIAL JOB FUNCTIONS:  The first seven job duties are considered ADA Essential Functions and must be performed in this job.  All other job duties are considered secondary functions.

Personnel Specifications

Education/Experience

  • Certification level knowledge of network protocols, TCP / IP (required), ATM networks (Preferred) and their troubleshooting processes.
  • Ability to work while under pressure (i.e. network and/or system outages). Certification level knowledge of Ethernet, DHCP, Spanning Tree, VPN, BGP, NAT, IPv4, IPv6, DNS, 802.1Q, OSPF, and MPLS, etc.
  • Certification level knowledge of networking solutions/technologies for business and home users. Certification level knowledge of Windows and working knowledge of Linux.
  • Certification level knowledge of ping, traceroute, LAMP environment and Wireshark and other networking tools.
  • Working knowledge of encoding/decoding IP video, video encryption, multicasting video (preferred).
  • Hands-on experience with carrier-class transport equipment, including DWDM, xDSL and FTTH (preferred)

Related Skills

  • Proficient conceptualization, documentation, listening, written and oral communication skills. Extreme proficiency in operation of a personal computer.
  • Excellent analytical, problem management, organizational, communication, customer service skills and understands potential impacts to processes and systems across the organization.
  • Excellent ability to work effectively under pressure, in order to meet strict deadlines, and dynamically change priorities when deadlines conflict or change.
  • Extreme level of and understanding of confidentiality, ethics, integrity, and ability to work with a team.
  • Physical capacity to perform the Essential Job Functions including the ability to type, hear, speak, reach, bend, and complete work under pressure to meet critical time frames.
  • Must possess a valid driver’s license with a good driving record and have the ability to be insured under the company policy.
  • The ability to work scheduled and unscheduled overtime hours. Position participates in rotating on-call responsibilities, and may require response to requests 24 hours per day, 7 days per week, report to work on short notice outside scheduled work hours, and work occasional overtime hours is also required.

Education:  An Associate’s degree, industry certifications (CompTIA Network+, A+ etc.) or commensurate experience highly preferred.

Experience:  Minimum two years customer support preferably in a telecommunication, network service providers or ISP environment preferred

Please send resume and cover letter to hr@pioneerconnect.net

business account specialist

Competently and confidently consults with members to successfully utilize company products and services, exceeding member expectations from initial contact through the implementation of product solutions in accordance with company and department standards.

More specifically, the Business Account Specialist is:

  • Responsible for establishing and enhancing relationships with business members with periodic telephone and premises visits to ensure ongoing member satisfaction with all services purchased from Pioneer. Keeps members informed of current upgrade offerings, marketing promotions or changes to their telecommunication services and introduces available technologies and applications that support their communication needs.
  • Responsible for sales of Pioneer’s products and services that meet member needs and the company’s business objectives. This includes, but is not limited to basic & complex business services, customer premise equipment (CPE), dedicated data services and other non-traditional products and services.
  • Responsible for developing a sustainable relationship with local realtors, title companies, apartment owners, and other business entities that have initial contact with new members to promote Pioneer’s products and services.
  • Competently responds to all member inquiries by phone, in person, or by mail, issuing service orders and coordinating company product efforts as necessary to exceed member expectations.
  • Stays current with changes and developments in the telecommunications industry and participates in the development and introduction of applicable new product and service offerings. This includes gathering competitive information on products and services, maintaining market awareness, and sharing this information with the Marketing team.
  • Competently and confidently handles all inquiries regarding tariffs, billing codes and billing inquiries.
  • Prepares business proposals and contracts. Coordinates sales and service activity with the appropriate department as well as informing the appropriate department of business activities and changes.  May assist in the installation and training for all services and equipment as appropriate.
  • Responsible for meeting or exceeding established sales goals.
  • Proficient knowledge of the products and services offered by the company. Demonstrated ability to assess member needs and make product recommendations.
  • Provide members with basic technical support, including internet, complex business systems, telephone equipment, and broadband services.
  • Support company culture initiatives.
  • Maintains required records.
  • Performs other job duties and responsibilities as required to fulfill job function or as assigned.

 

ESSENTIAL JOB FUNCTIONS: The first 12 job duties are considered ADA Essential Functions and must be performed in this job.  All other job duties are considered secondary functions.

Education/Experience

Must have an AA degree in Business or 2 years of outside sales experience. Experience in a telecommunication environment preferred.

Job Knowledge

  • Extensive knowledge of the full range of products offered by Pioneer and competitive market.
  • Excellent listening, written and oral communication skills.
  • Excellent organizational skills.
  • Excellent problem-solving skills.
  • Proficiency with computer programs including Word and
  • Skilled in identifying problems and resolutions.

Related Skills

  • Demonstrated sales ability including the ability to cold-call on new prospects and existing members to pro-actively sell new services.
  • Must be able to gather data, assist in developing a business solution and proposal and closing the sale.
  • Must be able to successfully manage multiple members, projects, and tasks simultaneously. Successful time management and project management abilities are essential.
  • Demonstrated ability to work from oral and written instructions and make decisions under limited supervision; handle multiple priorities; be detailed oriented; follow through with commitments.
  • Must be self-motivated.
  • Physical capacity to perform the Essential Job Functions including the ability to reach, bend, and complete work under pressure to meet critical time frames.
  • Must possess a valid driver’s license with a good driving record and have the ability to be insured under the company policy.
  • Sales calls may require flexible hours including weekends and evenings.

Please send resume and cover letter to hr@pioneerconnect.net

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