2016 Telephone Assistance Programs

The Telecommunication Devices Access Program (TDAP) purchases and loans (at no cost to eligible recipients), special telecommunication devices to Oregonians who are deaf, hearing-and/or speech-impaired, or who have other physical disabilities that would prevent them from using a telephone.


Customers who have TTY (text telephone for the deaf, hearing, or speech impaired), may dial 7-1-1 to reach a relay operator. The relay operator types the conversation to the TTY user. Voice (standard), users may also use OTRS to contact their deaf, hard of hearing, or speech disabled family or friends.


The Oregon Public Utility Commission (PUC) manages the Oregon Lifeline program. If you qualify, this federal and state government assistance program reduces your monthly residential/landline phone bill by $12.75. It is important that those enrolled in the program keep OTAP staff informed of any phone number or address changes to ensure that their benefits continue. Lifeline is available on one telephone line per household. Toll Blocking and/or toll control is available for free to Lifeline subscribers. Lifeline discount is only available with basic service. Telephone packages do not qualify. All information is treated as strictly confidential by OTAP staff and Pioneer.


ELIGIBILITY: According to the Public Utility Commission of Oregon, eligibility is determined by participation in one of the following programs:

• Food Stamps / Supplemental Nutrition Assistance Program (SNAP)

• Temporary Assistance to Needy Families (TANF)

• Supplemental Security Income (SSI)

• National School Lunch Program; Free Lunch Program Only (NSLP)

• Certain State Medical Programs or Certain Medicaid Programs at or below 135% of the Federal Poverty Level

• Low-Income Home Energy Assistance Program (LIHEAP)

• Federal Public Housing Assistance (Section 8)

• Total household income is at or below 135% of federal poverty guidelines

Lifeline subscribers receive the same residential service as a regular subscriber, but at a reduced monthly recurring rate. Thus, lifeline subscribers have an unlimited number of local calling minutes. For toll calls, lifeline subscribers, are free to choose their own toll usage plans through long distance providers that serve Pioneer Telephone Cooperative, as is to every Pioneer Telephone Cooperative subscriber.


To apply for TDAP equipment, obtain an application for OTAP/Lifeline, or for more information about the Residential Service Protection Fund (RSPF) Programs, please contact the RSPF staff TOLL FREE at 1-800-848-4442 or (503) 373-7171; TTY users can call 1-800-648-3458 or Email: puc.rspf@state.or.us

Information taken from the Oregon Public Utility Board’s website