Phone Issues

No Dial ToneThe following information is intended to serve as a guide to pin-point any trouble you may be experiencing in your phone service. Please check the following information before calling Pioneer Telephone Repair Department.

1. Use a standard non-electric phone to test your N.I.D. (Network Interface Device). Do not use a cordless phone. The N.I.D. is the plastic box on the side of your home or on the power meter pole. This connects your inside phone wires to the telephone company’s line.

2. Open the box. Plug the phone into the phone jack.

3. Check for dial tone. If you have NO DIAL TONE, contact our Repair Department. If you DO have dial tone, your trouble is inside. Check the following items:

— All phones are hung up.
— Unplug all electronic devices (answering machines, cordless phone, modem, caller ID box, etc.) to hear if your dial tone comes back.
— Unplug all the phones in your home. Then, one at a time, plug each phone into the jack to check for dial tone.

If you find you still have no dial tone, the problem is in your wiring, a jack or your phone. See NETPROTECT™ for more information.

Noisy Telephone Line
The following information is intended to serve as a guide to pin-point any trouble you may be experiencing in your phone service. Please check the following information before calling Pioneer Telephone Repair Department.

1. To pin-point where the noise in your phone line is coming from, follow the same steps under NO DIAL TONE. If there is NO noise at the N.I.D., the problem is inside the home.

2. Before you call for a Pioneer Repair Technician, always check with a phone at your N.I.D. See NETPROTECT™ for more information.

3. You may also want to keep an inexpensive non-powered phone in the house for emergencies since electronic telephones (cordless) will not work with a power outage. If you find you still have no dial tone, the problem is in your wiring, a jack or your phone. See NETPROTECT™ for more information.

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