| 1. How many computers do you have in your home? | ||
|---|---|---|
| Response Percent | ||
| 1 |  | 38.9% |
| 2 | | 16.7% |
| 3 | | 22.2% |
| 4 | | 16.7% |
| More than 4 | | 5.6% |
| 1. How many computers do you have in your home? | ||
|---|---|---|
| Response Percent | ||
| 1 | | 38.9% |
| 2 | | 16.7% |
| 3 | | 22.2% |
| 4 | | 16.7% |
| More than 4 | | 5.6% |
| 2. When was the last time you had contact with a Pioneer Employee? | ||
|---|---|---|
Response Percent | ||
| Less than 30 days ago | | 62.5% |
| 2 to 3 months ago | | 6.3% |
| Less than a year ago | | 6.3% |
| More than a year ago | | 25.0% |
| 3. On a scale of 1-5 with 1 being the lowest and 5 being the highest rating, how would you rate Pioneer Customer Service employees on the following? | ||||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | Rating Average | |
| Courtesy | 0.0% (0) | 7.1% (1) | 0.0% (0) | 21.4% (3) | 71.4% (10) | 4.57 |
| Helpfulness | 7.1% (1) | 0.0% (0) | 7.1% (1) | 14.3% (2) | 71.4% (10) | 4.43 |
| Thoroughness | 7.1% (1) | 0.0% (0) | 7.1% (1) | 21.4% (3) | 64.3% (9) | 4.36 |
| Problem solving | 7.1% (1) | 7.1% (1) | 7.1% (1) | 14.3% (2) | 64.3% (9) | 4.21 |
| 4. On a scale of 1-5 with 1 being the lowest and 5 being the highest rating, please rate the following aspects of our work: | ||||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | Rating Average | |
| Customer service | 0.0% (0) | 7.1% (1) | 7.1% (1) | 14.3% (2) | 71.4% (10) | 4.50 |
| Technical support | 7.7% (1) | 0.0% (0) | 7.7% (1) | 23.1% (3) | 61.5% (8) | 4.31 |
| Billing | 7.1% (1) | 0.0% (0) | 21.4% (3) | 14.3% (2) | 57.1% (8) | 4.14 |
| Professionalism | 0.0% (0) | 14.3% (2) | 0.0% (0) | 21.4% (3) | 64.3% (9) | 4.36 |
| Responding to problems | 7.1% (1) | 0.0% (0) | 7.1% (1) | 21.4% (3) | 64.3% (9) | 4.36 |
| 5. Do you think of Pioneer as a community supporter? | ||
|---|---|---|
| Response Percent | ||
| Certainly | | 66.7% |
| Somewhat | | 20.0% |
| Very little | | 13.3% |
| Not at all | 0.0% | |
| 6. What makes Pioneer the best telecommunications choice for you? (Choose all that apply) | ||
|---|---|---|
| Response Percent | ||
| Quality of service | | 66.7% |
| Price | | 50.0% |
| Technical expertise | | 33.3% |
| Speed of response | | 50.0% |
| Local company and community involvement | | 100.0% |
| 7. In the last six months, have you experienced any problem with your telephone service? | ||
|---|---|---|
| Response Percent | ||
| Yes | | 26.7% |
| No | | 73.3% |
| 8. If yes, what kind of problem did you experience? | ||
|---|---|---|
| Response Percent | ||
| No dial-tone | | 33.3% |
| Noisy line | 0.0% | |
| Dropped calls | 0.0% | |
| DSL not working | | 33.3% |
| Feature not working | 0.0% | |
| Other | | 33.3% |
| 9. If yes, was your problem fixed in a timely manner? | ||
|---|---|---|
| answered question | ||
| skipped question | ||
| Response Percent | ||
| Yes | | 80.0% |
| No | | 20.0% |
| 10. Just for fun, what is your favorite pet? | ||
|---|---|---|
| Response Percent | ||
| A dog | | 66.7% |
| A cat | | 8.3% |
| A fish | | 25.0% |
| A bird | 0.0% | |