Calling Feature Instructions


Call Forwarding Icon

Call Forwarding
  • CALL FORWARDING - ALL

    Redirects ALL calls to another phone number.

    To Activate
    Step 1: Dial: (*72)

    Step 2: Listen for dial tone and dial the number you wish your calls to be forwarded to.

    Step 3: Listen for confirmation beeps and hang up.

    To Cancel
    Step 1: Dial: (*73)

    Step 2: Listen for confirmation beeps and hang up.

    Notes:
    a. Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier.
    b. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
  • CALL FORWARDING - BUSY

    Sends incoming calls to another number when line is busy.

    To Activate
    Step 1: Press: (*90)

    Step 2: Listen for dial tone and dial the number you wish your calls to be forwarded to.

    Step 3: Listen for confirmation beeps and hang up.

    To Cancel
    Step 1: Press: (*91)

    Step 2: Listen for confirmation beeps and hang up.

    Notes:
    a. Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier.
    b. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
  • CALL FORWARDING - RING COUNT

    Forward your calls to another number after a predetermined number of rings.

    To Activate
    Step 1: Press: (*92)

    Step 2: Listen for dial tone and dial the number you wish your calls to be forwarded to.

    Step 3: Listen for confirmation beeps and hang up.

    To Cancel
    Step 1: Press: (*93)

    Step 2: Listen for confirmation beeps and hang up.

    Notes:
    a. Calls forwarded to long distance phone numbers will be charged to you. You must have a long distance carrier.
    b. To change the number to which your calls will be forwarded, you must cancel Call Forwarding, then repeat procedures to activate.
    c. The default number of rings is 4, however, this can be changed by contacting Pioneer.
  • REMOTE CALL FORWARDING

    Activate and deactivate Call Forwarding from another location.

    In early 2015, we will be upgrading our network and the Remote Access phone number will be changing to 541-Your Prefix-1233. If you utilize this feature and the current number of 541-Your Prefix-1230 does not work, please use 541-Your Prefix-1233.

    To Activate

    Step 1: Dial the remote activation access number (541 + your prefix + 1230, i.e.
    541-929-1230).

    Step 2: When prompted, enter your 10-digit phone number followed by (#).

    Step 3: Enter personal identification number followed by (#). (see note a. below).

    Step 4: You will be prompted to enter an Access Code. After you hear a steady dial tone, enter (*72) to forward ALL calls to another number. You will hear a series of confirmation beeps.

    Step 5: Immediately dial the number you wish your calls to be forwarded to. You will hear a series of confirmation beeps and the system will automatically hang up.

    To Cancel
    Step 1: Dial the remote activation access number (541 + your prefix + 1230, i.e.
    541-929-1230).
    Step 2: When prompted, enter your 10-digit phone number followed by (#).

    Step 3: Enter personal identification number followed by (#).

    Step 4: When prompted to enter an Access Code, enter (*73) to deactivate Call Forwarding. You will hear a series of confirmation beeps and the system will automatically hang up.

    Notes:
    a. Prior to using Remote Activation for the first time, you must call Pioneer and choose a Personal Identification Number to use when activating this service. Your default PIN is the last 4-digits of your phone number.
    b. Calls forwarded to long distance phone numbers will be charged to you.
  • SELECTIVE CALL FORWARDING

    Forward callers to another number from a list you’ve created.

    To Activate and/or Create List
    Listen to the voice guided instructions. This will guide you through steps to turn Selective Call Forwarding on or off and/or make changes to your list.

    Step 1: Press: (*63)

    Step 2: To turn on/off Selective Call Forwarding: Press (3)

    Step 3: Dial the phone number you want the specific numbers to be forwarded to, followed by: (#)

    Step 4: Confirm the phone number the calls will be transferred to.

            1. To Confirm Press: (1)
          2. To Change Press: (0)

    Step 5: To turn on and add a phone number you want forwarded: Press (#)

    Step 6: Dial the phone number you want forwarded, followed by: (#).

    Additional prompts:
    1. To turn on/off Selective Call Forwarding: Press (3)

    2. To add a number to your list: Press (#)

    3. To delete a number from your list: Press (*)

    4. To delete ALL numbers from your list: Press (* 0 8 *)

    5. To review the numbers on your list: Press (1)

    6. To repeat instructions: Press (0)

    Notes:
    a. Maximum number of phone numbers on your Selective Call Forwarding list is 10.
  • MARKET EXPANSION

    A Market Expansion Line allows you to have a Pioneer phone number and forward incoming calls to another number of your choice. Contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 for pricing.

    Notes: If the phone number you are forwarding to is long distance, long distance charges will apply.


Call Identification Icon

Call Waiting & ID
  • CALL TRACE

    Trace unwanted calls such as obscene, threatening or harassing calls. You may be charged $1.00 each time this feature is used. This information can only be given to the police for follow up.

    To Activate
    Step 1: Press: (*57), listen for the announcement. (If using a rotary phone, dial 1157)

    Step 2: Record the date and time you activated the Call Trace. This will be used to obtain the Call Trace information.

    Step 3: Please call Pioneer as soon as possible when you’ve activated Call Trace, as a signed authorization form will be necessary.

    Step 4: Call your local police department to file a report. The police department must contact Pioneer in writing with the case #, date & time of the call(s) and request for the trace.

    Notes:
    a. It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
    b. If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.
    c. Traced numbers will only be released to the police.
    d. Not all calls can be traced to their origin.
  • CALLER ID

    Reveals who is calling before you answer the phone.

    Included with Caller ID: Calling name & number delivery, Anonymous Call Rejection, and a Caller ID unit

        Once your Caller ID service is activated, just follow the instructions that are included with your display unit to install and operate.
        Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Caller ID service.
  • CALL WAITING

    Informs you if someone is trying to call while you’re on another call.

    To Use
    Step 1: To END an existing call and answer a waiting call, hang up, then allow the phone to ring and answer it.

    Step 2: To HOLD an existing call and answer a waiting call depress receiver button or flash key.

    Step 3: To ALTERNATE between calls, depress receiver button or flash key.

    Step 4: To DISCONNECT calls, hang up.

    To Cancel
    Step 1: Press: (*70). Listen for confirmation beeps and a steady dial tone.

    Step 2: Dial desired phone number.

    To cancel Call Waiting during a call (Three-Way Calling feature is required)
    Step 1: Depress receiver button or flash key, then listen for confirmation beeps and a steady dial tone.

    Step 2: Press: (*70). Listen for confirmation beeps.

    Step 3: Wait for automatic reconnection to existing call.

    Notes:
    a. When Cancel Call Waiting is activated, callers will hear a busy signal.
    b. Cancel Call Waiting works on a per call basis.
  • CALL WAITING FOR CALLER ID

    See who’s calling while you’re on another call.

    Notes:
    a. Caller ID may not work on all calls or from all areas.
    b. To have Call Waiting for Caller ID, you must subscribe to both Call Waiting and Caller ID for this feature to work.
  • LAST CALL RETURN

    Automatically dials back the last incoming call.

    To Use Last Call Return
    Step 1: Press: (*69)

    Step 2: Listen for an announcement that will tell you the number of the party who last called or notify you that it is a private caller.

    If you wish to return the call and the announcement gave you the caller’s number
    Step 1: Press (1)

    Step 2: Listen for ringing.

    Step 3: Wait for answer.

    If you do not wish to return the call

    Step 1: Hang up

    If the line is busy
    Step 1: Listen for an announcement telling you the number is busy.

    Step 2: Hang up.

    Step 3: You will hear a short-short-long ring when the line is free.

    Step 4: Your call will automatically be made when you lift the handset.

    To cancel Last Call Return
    Step 1: Press: (*89)

    Step 2: Listen for tone or announcement.

    Notes:
    a. There is no time limit for returning the last incoming missed call.
    b. The number you are trying to reach must be in an area served by Last Call Return or you will hear a recording advising you that the call can not be made.
    c. After a call during which you heard a Call Waiting tone, you can use Last Call Return to return a call to the party that was calling you.
    d. Calls marked “PRIVATE” or “ANONYMOUS” are from callers who have chosen to block delivery of their name and number or live in an area that does not support the Last Call Return service.


Call Blocking Icon

Call Blocking
  • ANONYMOUS CALL REJECTION

    If you have Caller ID, Anonymous Call Rejection allows you to reject calls from people who have blocked their name and number from appearing on Caller ID. This feature comes with Caller ID.

    To Activate
    Step 1: Press (*77)

    The blocked caller will be informed that they can unblock their call by hanging up, picking up the receiver, dialing: *82 and redialing the phone number.

    To Cancel Anonymous Call Rejection
    Step 1: Press: (*87)

     

    Notes: You must be subscribed to Caller ID for Anonymous Call Rejection.
  • PRIVACY DEFENDER

    Control incoming calls with the ability to screen and reject unwanted calls such as telemarketers.

    Privacy Defender comes with two features. Once feature is activated on your account, Telemarketer Call Screening is automatically enabled.  If you would like to turn on Anonymous Call Screening this must be activated by you on the phone that has Privacy Defender. Click here to download more detailed information.

    To Activate
    Step 1: Dial: 541- (your prefix) -1248

    Step 2: To turn on/off screen features: Press (1)

    Step 3: To turn on Anonymous Call Screening: Press (1)

    Step 4: To turn off Telemarketer Call Screening: Press (2)

    When Telemarketer Call Screening is turned on, ALL callers will have to Press (8) to have their call go through unless you have placed them on the permitted call list.

    Additional Prompts
    1. To turn on/off Screening features: Press (1)
    2. To create/change bypass code: Press (2)
    3. To change your language: Press (3)
    4. To manage screening list: Press (4)

        a. Add last call to screening list: Press (5)

    5. To exit: Press (9)

    Notes:
    a: To have preferred callers who withhold their phone number bypass the recording of their name, provide them with your bypass code.  When they call you, they will need to Press * + bypass code when the automated message begins.
    b: If you have Anonymous Call Rejection, Privacy Defender Anonymous Call Screening will not work. If you’d like to utilize this Privacy Defender service, please contact a Customer Service Representative to remove or turn off Anonymous Call Rejection.
    c: If you have Anonymous Call Screening turned on, Privacy Defender does not forward immediately to Voicemail causing the caller to not hear the first 30 seconds of your Voicemail greeting.
    d. Privacy Defender may not work well with Teen Lines or the Accession App.
    e. Privacy Defender does not work with DID numbers.
    f. When Telemarketer call screening is turned on, all callers will have to Press (8) to have their call go through unless you have placed them on the permitted call list.
  • ROBOCALL BLOCKING

    Robocall Blocking helps to automatically prevent unwanted robocalls so they won’t reach members phone.

    What is robocalling?
    A robocall is a call originated by a computerized autodialer that plays a pre-recorded message to the called party if/when they answer. Although some use autodialers to initiate a call, only connecting to a bank of waiting “agents” if/when you answer the call. The Robocall Blocking Service is designed to block the majority of all these types of “unwanted” calls.

    What types of calls are blocked?
    Robocall Blocking prevents both unwanted calls (such as political campaigns, advertising, charities) as well as fraudulent calls (such as IRS & Windows Support scams).

    How does it work?
    Unlike other features that only reject calls from a specific set of callers that you select, Robocall Blocking validates the calling number against huge national databases of unwanted callers. Those database are dynamically changing, and new calling numbers are being added constantly.

    Are all unwanted calls blocked?
    Robocall Blocking does not guarantee to block 100% of unwanted calls, but it will very significantly reduce the number that manage to get through.

    Will it block any calls I do want to receive?
    Robocall Blocking uses highly intelligent algorithms to determine what calls to block. In particular, it is carefully designed not to block calls from high volume callers that you still need to receive, such as mass announcements from schools to announce snow closures, or from hospitals to confirm appointments.

    What happens when a call is blocked?
    If a call is rejected, a short rejection announcement is played to the caller, “We’re sorry. The party you have dialed is not accepting calls at this time.” If the member also has voicemail, the caller will then be sent to voicemail. This is a precaution in the unlikely event a genuine caller has been mis-identified as unwanted. The caller will have the opportunity to leave a message. In a typical case of an automated robocall, no message will be left.

    How does customer sign up?
    Contact a customer service representative or sign into your online bill pay account and start service there.

  • SELECTIVE CALL REJECTION

    Rejects calls from a list of phone numbers from which you do not wish to receive calls. This feature will inform the person you have added to the rejection list that you are not accepting calls from them.

    To Activate and/or Create List

    Listen to the voice guided instructions. This will guide you through steps to turn Call Rejection on or off and/or make changes to your rejection list.

    Step 1: Press: (*60)

    Step 2: To turn on/off Selective Call Forwarding: Press (3)

    Step 3: Follow Prompts


    Additional quick prompts:
    1. To reject the last incoming call: Press (# 0 1 #)

    2. To turn on/off Call Rejection: Press (3)

    3. To add a number to your list: Press (#)

    4. To delete a number from your list: Press (*)

    5. To delete ALL numbers from your list: Press (* 0 8 *)

    6. To review the numbers on your list: Press (1)

    7. To repeat instructions: Press (0)

    Notes:
    a. Maximum number of phone numbers on your Call Rejection list is 16.
  • LINE BLOCKING

    Block your name and number from appearing on Caller ID for ALL calls you make. No Charge.

    To Activate
    Step 1: Contact Pioneer. Once ordered, Line Blocking is always on until you cancel it.

    To Cancel
    Step 1: Press: (*82)

    Step 2: Dial the number you wish to call.

    Step 3: Line Blocking is automatically restored when you hang up.

    Notes:
    a. Calls to 911 and toll free numbers cannot be blocked.
    b. People you’re calling may choose to reject calls from anyone using a line blocking service.
  • PER CALL LINE BLOCKING

    Block your name and number from appearing on Caller ID on a per call basis.
    To Activate
    Step 1: Press: (*67). (This feature is available to all members at no charge)

    Notes:
    a. Calls to 911 and toll free numbers cannot be blocked.
    b. People you’re calling may choose to reject calls from anyone using a line blocking service.
  • SELECTIVE CALL ACCEPTANCE

    Accept calls only from people on a list you’ve created.

    To Activate

    Listen to the voice guided instructions. This will guide you through steps to turn Selective Call Acceptance on or off and/or make changes to your list.

    Step 1: Press: (*64).

    Step 2: To turn on/off Selective Call Acceptance: Press (3)

    Step 3: Follow prompts


    Additional quick prompts:

    1. To turn on/off Selective Call Acceptance: Press (3)

    2. To add a number to your list: Press (#)

    3. To delete a number from your list: Press (*)

    4. To delete ALL numbers from your list: Press (* 0 8 *)

    5. To review the numbers on your list: Press (1)

    6. To repeat instructions: Press (0)

    Notes:
    Maximum number of phone numbers on your Selective Call Acceptance list is 12.


Voicemail Icon

VoiceMail
  • INITIAL SET UP

    The first time you log in to your mailbox from the phone number that has the VoiceMail Feature, you will receive a self-guided tutorial that will help you through the set up process. Here you will choose your PIN, record your greeting and your name. The greeting and recorded name are played each time a caller accesses your mailbox to leave a message. You can also end the setup process at any point by ending the call. If you do so, you are asked to complete the remaining setup steps the next time you enter your mailbox.

    Initial set up MUST BE DONE FROM phone THAT HAS VOICEMAIL FEATURE.

    Step 1: Dial the VoiceMail access number: 541-(Your Prefix)-1222 or Press (*95).

    Step 2: Follow the self-guided VoiceMail system to set up your VoiceMail.

    After you set up your VoiceMail, you can access your mailbox from anywhere!

    If you do not have a phone line with your VoiceMail box, you will need to set up your VoiceMail manually. Your mailbox has been given a temporary PIN#. We recommend you change this immediately. If you do not know what your temporary PIN # is, please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135.

    NOTES:
    Greeting Length: 3 min
    Message Length: 4 min
    Inbox Message Retention: 30 days
    VoiceMail messages deleted and moved to trash whether read and unread will automatically delete after 5 days.

    Click here for instructions.

  • VOICEMAIL MENU

    To Get your messages Press (1)
    To Send a message Press (2)
    To Work with your greetings Press (3)
    To Change your settings Press (4)
    To Work with reminder messages Press (5)
    To Get deleted messages Press (6)
    To Log in as a different subscriber Press (7)

  • ACCESSING THE VOICEMAIL SYSTEM

    From your own phone
    Step 1: Dial the VoiceMail access number: 541-(Your Prefix)-1222 or dial (*95).

    Step 2: Enter your VoiceMail PIN plus (#).

    From another phone

    Step 1: Dial the VoiceMail access number 541-(Your Prefix)-1222 plus (*).

    Step 2: Enter your phone number plus (#).

    Step 3: When prompted, enter your VoiceMail PIN plus (#).

  • MANAGING ERASED MESSAGES

    After you have erased a message, you can still replay and restore the message for 5 days from your mailbox.

    Step 1: Press (6) from the main menu to manage your erased messages
    To Repeat your messages Press (1)
    To Restore a message Press (2)
    To Permanently Delete Press (3)
    To Reply Press (4)
    To Send a Copy Press (5)
    To Get your next message Press (#)

  • HELPFUL HINTS

    The Helpful Hints menu tells you about many of the features of VoiceMail, and the keys you can use to move around within it. The menu is broken up into a number of sections. Click here to download Helpful Hint guide.

    You can move around the Helpful Hints menu in the following way

        Press (0) from the main menu or while retrieving your messages to enter the Helpful Hints menu.
        Press (#) to step forward one hint.
        Press (1) to return to the first hint.
        Press (*) to return to the Mailbox Settings menu.

    You can Press the following common keys at any point, in any menu.

        Press (8) to pause activity for 30 seconds Press any key to continue.
        Pressing (*) repeatedly to work you way back through the menus until you reach the main menu.
        Press (#) when recording will indicate the end of the input; otherwise it is used to move forward in a list of options.
        Press (0) at any time to get help.

    You can Press the following options while listening to your messages.

        Press and hold (6) to increase the volume of the message.
        Press (7) to slow the playback of the message.
        Press (8) to pause playback of the message for up to 20 seconds.
        Press (9) to speed up the playback of the message.
        Press (77) to skip back 5 seconds.
        Press (99) to skip forward 5 seconds.

    For a more detailed user guide, click here.



Call Services Icon

Other Call Services
  • DISTINCTIVE RINGING

    Phone will ring with a special ring tone so you’ll know which number is calling.

    To Activate and/or Create List

    Listen to the voice guided instructions. This will guide you through steps to turn Distinctive Ringing on or off and/or make changes to your list.

    Step 1: Press: (*61)

    Step 2: To turn on/off Distinctive Ringing: Press (3)

    Step 3: To turn on and add a phone number: Press (#)

    Step 4: Dial the phone number to have a distinctive ring, followed by: (#).

    Additional prompts:
    1. To turn on/off Distinctive Ringing: Press (3)

    2. To add a number to your list: Press (#)

    3. To delete a number from your list: Press (*)

    4. To delete ALL numbers from your list: Press (* 0 8 *)

    5. To review the numbers on your list: Press (1)

    5. To repeat instructions: Press (0)

    NOTES: Ringing Patterns
    1. Calls received from numbers on your list will have a short-long-short ring.
    2. Calls received from any other number will have normal ringing.
    3. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone.
  • PERSONAL RINGING

    Allows you to have an additional incoming phone number with a unique ringing pattern while sharing dial tone on your existing line.

    Notes: If you use Call Forwarding on your main number, all calls made to your main and second phone number (Personal Ringing number) will be forwarded to the phone number you designated.
  • SPEED DIALING

    Dial selected numbers quickly by dialing an assigned code.

    To Program Speed Dial 8
    Step 1: Lift the receiver and Press: (*74)

    Step 2: Listen for a steady dial tone.

    Step 3: Enter Speed Dialing code 2-9.

    Step 4: Enter desired phone number, Press (#). Then listen for confirmation beeps.

    Step 5: Hang up.

    To Program Speed Dial 30
    Step 1: Lift the receiver and Press: (*75)

    Step 2: Listen for a steady dial tone.

    Step 3: Enter Speed Dialing code 20-49.

    Step 4: Enter desired phone number, Press (#). Then listen for confirmation beeps.

    Step 5: Hang up.

    To use
    Step 1: Dial desired Speed Dialing code (2-9 or 20-49).

    Step 2: Then Press (#).

    To change
    Step 1: Repeat first five steps.

    Notes: Speed Dial 8 and Speed Dial 30 are two separate calling features. Speed Dial 8 creates a list of up to 8 numbers. Speed Dial 30 creates a list of up to 30 numbers.
  • TOLL CONTROL

    Toll Control with PIN (Personal Identification Number) provides the ability to completely inhibit the dialing party from making a long distance call until they enter the correct PIN. Local calls, 911 and 611 (accesses Pioneer) calls can still be made without the use of the PIN.

    To use Toll Control with PIN
    Step 1: Dial the number you wish to call.

    Step 2: Listen for confirmation beeps or dial tone.

    Step 3: Enter PIN.

     

    Notes:
    a. Please contact a Customer Service Representative at (541) 929-3135 or (541) 563-3135 for more information.
    b. 800 numbers are unable to be blocked.
    c. Full Toll Control is available which will block all long distance calls without the use of a PIN (excluding 800 numbers).
  • VACATION SERVICES

    Reduce your monthly phone service rate when you’re away from home for an extended period of time.

  • THREE-WAY CALLING

    Add a third party to an existing phone conversation.

    To add a third person to your call
    Step 1: While on current call, press and release your receiver button or flash key (Current call is placed on hold.)

    Step 2: Listen for confirmation beeps and a steady dial tone.

    Step 3: Dial the number of the second person you want to add. After that person answers, press and release receiver button or flash key and all three of you will be connected.

    Step 4: If busy or no answer, depress receiver button or flash key twice, to reconnect first call.

    To disconnect parties
    Step 1: Either party may hang up to leave the conversation. You will still be connected to the other person.

    Step 2: Remove the third person anytime by pressing the receiver button or flash key twice.

    Step 3: To disconnect the entire three-way call, hang up. Everyone will automatically be disconnected.

    Notes:
    a. You may privately converse with the third party as long as you wish before using the receiver button or flash key to establish the three-way call.
    b. To avoid placing a three-way call accidentally, hang up your phone for at least three seconds between every call.
  • CALL TRANSFER

    To use Call Transfer
    Step 1: While on an established call, depress the receiver button or flash key to place call on hold.

    Step 2: Listen for confirmation beeps and a steady dial tone.

    Step 3: Dial the number that you wish to conference or transfer first call to.

    Step 4: After third party answers, depress receiver button or flash key to conference all calls together, or hang up to transfer call.

    Step 5: If third party is busy or no answer, depress receiver button or flash key to reconnect to the first call.

    NOTES:
    a. To have Call Transfer, you must subscribe to Three-Way Calling.
    b. Long distance charges may apply.
  • AUTO CALL BACK

    Automatically redials the last number dialed.

    To Activate
    Step 1: After receiving a busy signal, hang up.

    Step 2: Dial: (*66)

    If the number you are calling is still busy
    Step 1: Listen for announcement telling you the number is busy.

    Step 2: Hang up.

    Step 3: When the line is free, you will hear a short-short-long ring.

    Step 4: Your call will automatically be made when you lift the handset. (automatically redials busy number up to 30 minutes)

    To Cancel
    Step 1: Dial: (*86) and listen for tone or announcement confirming cancellation.

    Notes:
    a. While activated, you may still make and receive other calls.
    b. Call back attempts to a busy number will continue for 30 minutes. After 30 minutes your request will be cancelled.
    c. You can use Auto Call Back for more than one busy number at a time, however, you will not be able to tell from which number the call back is being made.
    d. If the number you are trying to reach is outside the area served by Auto Call Back, you will hear a recording advising you that the call cannot be made.