Customer Proprietary Network Information (CPNI)

We want you to know that Pioneer respects the privacy of our members and that our employees work hard to protect your Proprietary Network Information (CPNI). On April 2, 2007, the Federal Communications Commission (FCC) developed new rules that required certain steps be taken to protect Customer Proprietary Network Information (CPNI). Pioneer adheres to these rules to insure the integrity of your information and that no one but you gains access to your account. Additionally, Pioneer does not sell our members’ information like some companies do. However, these new rules came with a price that members in our small communities don’t particularly care for. What this has meant to you is that when you call or come into one of our offices to discuss information about your account, we have to first authenticate your access to the account. If we cannot authenticate you, our member, we will be unable to discuss account information with you. We appreciate your patience and we will do our best to make your interactions with Pioneer comfortable and beneficial.

Additionally, the FCC rules affected our ability to share information about new or complementary services with you, even when you call in. As you can imagine, from time to time, Pioneer may change its service offerings and make available new features. These services may enhance or improve the services to which you are already subscribed. Allowing us to use the CPNI in your account gives us the ability to give you more personalized service and offer you the products and services that best fit your needs. However, we do need your permission to allow us to send you information or to talk to you about products and services when you call in. We would like to remind you that if you would like to continue receiving information on changes or special offerings, you don’t need to do anything. If you don’t wish to be informed of Pioneer enhancements based on your CPNI, please notify us, as we require you to opt-out of the marketing information. You can do this by calling us at 541-929-3135 or 541-563-3135 or by stopping by one of our business offices located in Philomath or Waldport. Choosing to opt-out will not affect your service, just the level of customer care we can provide.

As a refresher, CPNI is information that is made available to the carrier due to our member-carrier relationship. It includes the quantity, technical configuration, type, destination, location and amountof use of a telecommunications services subscribed to by any customer of a telecommunications carrier. Some examples of this would be:

  • Sensitive personal information
  • Types of services purchased
  • Optional services used
  • Phone numbers called
  • Time, date and duration of calls
  • Calling patterns
  • Frequently called states
  • Amount the customer spends on communications services
  • Type of network to which the customer subscribes

CPNI is not what we call subscriber list information, similar to what you would find in a published telephone directory. Neither is information regarding the provisioning of Customer Premise Equipment (CPE), or Inside wire installation, maintenance or repair service. CPNI is not the information made available to providers of emergency services, and providers of emergency support services (information or database management services used in support of emergency services), solely for purposes of delivering or assisting in the delivery of emergency services.